Frequently Asked Questions

For Families in Programs

  • A place for intact families, single parents, and families with teenagers to go without being split up. 
  • Transitional shelter 
  • Food and hygiene resources
  • An environment to empower families working toward independent housing goals  
  • Professional support services including: case management, financial and nutritional training options, employment resources, transportation, vital document recovery
  • Emergency homelessness prevention: rent/ utility relief, other support based on a case-by-case.

To be eligible you must currently be living with and caring for a child under the age of 18 and be residing in Albany County.

Services are provided based on level of need, potential for achieving sustainable living standards, capacity at the time of intake, and successfully passing a background check.

When you first call you will speak with our case manager. They will ask you to answer a few questions to determine if you are eligible for services including: Are you currently living with and caring for a child under the age of 18? What services are you requesting? Where are you staying now? Are you a resident of Albany County?

If you are determined eligible for enrollment FPAC will provide you an intake packet matching the program for which you are best suited (Shelter, or Prevention [PATH]) or we may refer you to another organization better equipped to address your needs

When you call Family Promise of Albany County for services you will go through the following steps:

  1. Initial intake questions
  2. Program application and review (includes background check)
  3. Meeting with Case Manager (includes determining service needs, budgeting, and the making an action plan)
  4. Proceed with services

If we are not at full capacity, and depending on which program you qualify for, our intake process can take between two days and two weeks.

Once we receive your paperwork our team will review it and contact you if we have questions.

FPAC will provide 1 hotel room per family in our program.

Families enrolled in our PATH program are eligible to receive emergency support on a case-by-case basis. Distribution of emergency funds are based on need and client engagement. When resources are available FPAC may provide emergency support for needs associated with sustainable living including:

  • Rent/ utility relief
  • Transportation costs
  • Childcare services
  • Vital document recovery
  • Resources related to work or education
  • Other resources based on individual cases

No. Family Promise of Albany County is not associated with any religious denominations.

We are currently able to shelter 3 families at a time. And assist 5 families in the PATH program.

The Diaper & Hygiene Pantry is open to the community Tuesdays and Thursdays 9am-4pm. Families can pick up 1 package of diapers per child, twice a month. (1 diaper/child/2xmonth)

For Volunteers

We need help with meals for families while they are in shelter.

Pantry attendants help with operating the Diaper and Hygiene Pantry.

Fundraising and Goods Drives

For more information about meals you can contact your host site coordinator or contact the FPAC office at or cal 307-742-6480. Pantry attendants should contact the FPAC office with questions.

Not at this time. This may change for volunteers who help in the pantry and day center when we reopen the day center to families.

Due to social distancing we are sheltering families in hotels/motels instead of at the host sites.

We are asking host sites to provide meals for families during what would have been their hosting week. This is so host sites can follow proper social distancing while still helping families.

We use for coordinating meal and grocery donations. Use this link to signup.

We accept non-perishable, shelf-stable foods.

Please bring food to Family Promise (215. Sth 11th street, in the UPC building, please ring doorbell for Family Promise). We are in the office Tuesdays and Thursdays from 9am-4pm.

You are welcome to provide paper plates, bowls, and plastic cutlery for families. Most families already have, or we are able to provide, dish-ware for families to use while in the hotels.

Yes, we are able to store food in the UPC fridge until we are able to deliver it to the families.

Any amount of food donation is helpful. We recommend providing for 10 people (this is a safe general estimate) because our numbers can change quickly. For the latest number please contact your host site coordinator or call the office at 307-742-6480.

For bringing meals, no training is required.

For Pantry Attendants there is on-site training during the first day.

Donations, either monetary or items for the diaper/hygiene pantry, are another great way to help.

Stay in contact. Signup for our newsletter or follow us on FaceBook so you can receive updates on any opportunities to help as they become available.


Masks must be worn while in the building.

Last person to leave does the sanitizing rota.

Disposable gloves, masks, and hand sanitizer are available if needed.

Self-evaluation wellness sheets must be filled out before beginning shift.

Office/building allows for plenty of space for staff and volunteers to socially distance.

Only authorized personnel is allowed in the building at this time. Meal donations are dropped off at the door (please use the doorbell and someone will be there to assist you).

For the Pantry: only 1 volunteer is allowed/authorized in the building at a time. The Pantry is separate from the FPAC office so volunteers have their own area/room while they are volunteering. Guests pick up pantry items using a modified curbside system to minimize contact.

We will likely continue to shelter families in hotels through 2021.